Support

File an Issue

Report bugs and request features on GitHub

OpenStory is open source, and we track all bugs and feature requests publicly on GitHub. Reporting issues there helps us prioritize fixes and keeps the conversation transparent.

Open a New Issue

Head to our issue tracker to file a bug or request a feature:

github.com/openstory-so/openstory/issues/new

You'll need a free GitHub account to file an issue.

What to Include in a Bug Report

A good bug report makes the problem easy to reproduce. Please include:

  • What happened — a clear description of the bug
  • What you expected — what you thought should have happened
  • Steps to reproduce — the exact actions that trigger the bug
  • Screenshots or screen recordings — visuals help enormously
  • Browser and operating system — e.g. Chrome 121 on macOS 14
  • Console errors — open your browser's developer tools and copy any red error messages

Feature Requests

Have an idea for something OpenStory should do? File an issue with the title prefixed Feature: and describe:

  • The problem you're trying to solve
  • How you'd ideally see it work
  • Any alternatives you've considered

Browse Existing Issues

Before filing a new issue, it's worth searching existing issues — your bug or idea may already be tracked. Adding a comment or thumbs-up to an existing issue helps us gauge demand.

Need Direct Support?

For account-specific questions or anything you'd rather not discuss publicly, contact us by email instead.